4C offers enterprise-grade support for IT architecture and systems

by Jun 22, 2023Insights

Enterprises are inherently complex structures that require the right skills and knowledge to run efficiently. This is certainly true for the IT architecture and digital systems of large companies. Whether these organisations have their own in-house IT teams or use a managed services provider, support for these systems is vital.

4C Group prides itself on speed, efficacy, dependability and integrity with its enterprise-grade IT support offerings. Our skilled team has the right expertise and experience to handle the support for large multinational companies across Africa, including telcos, fintechs, banks and more. Our support services are formed around our innovative iNSight software and encompass database, hardware, operating system and application support. 

Enterprise-grade database support

4C Group has an exceptional team of database administrators that are available around the clock to service your database requirements. Our services include:

  • Database migrations
  • Database installations and configurations
  • Database administration
  • Upgrades and patching
  • Security
  • Performance upgrades and fine-tuning
  • Backup and recovery

Hardware support for IT systems

Our certified systems engineers are on-hand to help growing enterprises define their hardware requirements and select the ideal digital solutions for their needs. We will also assist with the procurement and installation of hardware before offering ongoing support.

4C Group is an Oracle Gold Partner, which means we have a long history of selling enterprise-grade support services for hardware and software solutions. We will help your organisation to establish a high-performance database environment with the most suitable hardware.

Operating system support for enterprises

4C Group’s systems engineers also have extensive experience with various operating systems (OS), including Windows, Linux, Solaris and Unix. No matter which OS your organisation uses, you can rest assured that your end devices will run optimally with guaranteed 24/7 support, including the following services:

  • OS installations
  • OS upgrades
  • OS patching
  • OS migrations

These support services are handled in accordance with established service level agreements (SLAs) and global best practices. 4C Group is licensed to sell various OS systems.

Application support

4C Group has over 40 years of collective experience in managing, integrating and developing application solutions for enterprises. These include remote monitoring of applications, optional on-site resources and custom SLAs to ensure that you receive the support you need.

Using our iNSight framework, we can proactively monitor and resolve any application issues before they occur. What’s more, our systems engineers will gain an intimate understanding of your business processes and unique terminology to ensure they can provide accurate and effective support.

These enterprise-grade support services will ensure that all IT architecture, databases and digital systems for large companies are operating smoothly and efficiently, around the clock. If you’d like to find out more about our support services, please contact us today.

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At 4C Group of Companies, we strive to effect operational changes and cost savings for customers through our iNSight product and associated services. This product’s main function is to re-purpose and deliver business-critical information to a variety of systems and stakeholders. 

We specialise in information management, business assurance, fintech solutions and a variety of cyber security services. For more insights into our products and services, check out our blog page or follow us on Facebook, LinkedIn and Twitter.

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