Our CRM system provides a foundation on which to build a successful client retention strategy, while our converged and Interconnect billing systems allow you to simplify the complex billing scenarios that result from an ever-increasing demand for services.
Our CRM system provides one place to store every customer, every lead, all their contact info, preferences, and history, which keeps conversations personal, relevant, and up-to-date and allows you to provide timely, accurate processing of customer orders, requests and the ongoing management of customer accounts.
In addition, it also allows for detailed analytical data about a customers’ history which can inform your relationship going forward.
By utilising subscriber’s information within our Customer Relation Management (CRM) module, our rating engine uses preconfigured rating tables to calculate the actual charge for calls, based on the event information from the Call Data Records. iNSight then uses this data to generate a statement at the end of a billing cycle to be distributed to the customer via various distribution channels.
Network Operators can change tariffs in real-time or at a pre-scheduled time. Operational management is made easier with the availability of automated reports tracking time gaps in data delivery, error file handling and duplicate record checking. In addition, a number of reports are available to manage reconciliation of the settlement invoices between the various partners.