Information Management

Information Management includes the acquisition of information from one or more sources, the custodianship thereof, and the distribution of that information to those who need it when they need it. It also includes the is disposition of information through archiving or deletion.

The iNSight Platform provides an end-to-end solution for collecting, extracting, optimising, ingesting, storing, and analysing data, so that it can deliver insight to the right persons at the right time. Our Information Management products include:

Mediation

Mediation involves the collection and distribution of large amounts of data whilst providing the necessary controls and functionality to apply and report on unique business metrics. 

Data is collected from network elements, copied and backed up if required, and then distributed in files to downstream or 3rd party systems for additional processing. It offers guaranteed data delivery from one location to another, as well as data integrity checks during the collection and distribution of data. 

MIS/ODS

At the core of the INSIGHT platform is a mature, application-independent Management Information System (MIS) which is a planned system of collecting, storing, and distributing processed data to carry out management functions. 

Our system captures data from various internal and external sources and then processes and aggregates it into information. This information allows management to plan, organise, coordinate, direct and control functionalities at strategic, tactical and operational levels.

CUSTOMER DATA STORE

INSIGHT’s Customer Data Store (CDS) simplifies customer data management by providing a singular customer database that aggregates all data captured when a customer interacts with a business. This includes basic information that has been entered by a customer, such as contact details or account information, and more descriptive information that is gathered based on a customer’s interaction with a variety of a business’ touchpoints including websites, blogs, social media profiles or e-commerce portals.

Once data has been captured in the CDS repository, it is organised and stored in individual customer profiles that provide a clear view of who the customer is and what they need. This information can then be made accessible to other systems, such as Customer Relationship Management systems, so our clients can tailor their offerings for an improved customer experience.