Africa’s Data Management Solution
Our Solutions
Our software architecture comprises multiple product modules that have been designed and optimised for large volume processing without compromising on security, flexibility or scalability
Our data architecture allows for seamless integration to multiple third-party applications and downstream systems achieved through exposing Industry Standard Protocols. Furthermore, its real time interaction with other platforms, from network elements to financial systems, enables stakeholders to configure new business requirements quickly and easily through an intuitive web interface. iNSight is a comprehensive Business Systems Support platform that features functionality in FinTech, Information Management, Business Assurance and Business Systems.
African Fintech Solutions
Fintech can be described as any technology that disrupts traditional financial services models and methods. Mobile money is one of the most exciting disruptors in this space as it has a central role in extending the reach of formal financial services to the unbanked and financially underserved populations in emerging markets.
At 4C we provide innovative and secure technology that currently provides mobile financial services to 160 million mobile money users across Africa on behalf of our customers. Using our technology, users can deposit money into an account, transfer money to other users, receive money from other users, purchase airtime, pay bills, and withdraw money from a network of agents, all from their mobile device.
Business Systems
4C offers a variety of flexible and secure business systems that enable operational efficiency, enhance customer experience, and ultimately improve your bottom line. Our systems are both feature rich and easy to use, providing excellent value for money.
Our CRM system provides a foundation on which to build a successful client retention strategy, while our converged and Interconnect billing systems allow you to simplify the complex billing scenarios that result from an ever-increasing demand for services.
CRM
Billing
InterConnect Billing
Information Management
Information Management includes the acquisition of information from one or more sources, the custodianship thereof, and the distribution of that information to those who need it when they need it. It also includes the is disposition of information through archiving or deletion.
The iNSight Platform provides an end-to-end solution for collecting, extracting, optimising, ingesting, storing, and analysing data, so that it can deliver insight to the right persons at the right time. Our Information Management products include:
Mediation
Our system specializes in distributing vast volumes of data, simultaneously ensuring essential controls and functionalities for implementing and reporting unique business metrics. It efficiently collects data from network elements, offering options for copying and backup as needed. Post-collection, the data is systematically distributed in files to downstream or third-party systems for further processing. A standout feature of our solution is the assurance of guaranteed data delivery from one point to another. Additionally, it conducts thorough data integrity checks throughout the collection and distribution phases. This meticulous approach ensures not only the seamless transfer of data but also maintains its accuracy and reliability at every step.
MIS/ODS
The INSIGHT platform is anchored by a robust Management Information System (MIS), an application-independent framework designed for comprehensive data management. This system adeptly gathers data from multiple internal and external sources. Once collected, it processes and consolidates this data into meaningful information. This vital information is instrumental for management at all levels – strategic, tactical, and operational. It enables leaders to effectively plan, organize, coordinate, direct, and control various business functions. This sophisticated MIS is not just a tool for data handling; it’s a strategic asset that empowers managers to make informed decisions, enhancing overall organizational efficiency and responsiveness.
CUSTOMER DATA STORE
iNSight’s Customer Data Store (CDS) revolutionizes customer data management by creating a unified customer database. This comprehensive repository aggregates all data from customer interactions across diverse touchpoints, including websites, blogs, social media, and e-commerce platforms. It captures essential information like contact details and account specifics, along with richer, descriptive insights gleaned from customer engagements. Once gathered, the CDS organizes this data into distinct customer profiles, offering a lucid understanding of each customer’s unique needs and preferences. This invaluable data is then seamlessly integrated with systems like CRM, enabling our clients to customize their services, thus significantly enhancing the customer experience. This approach not only streamlines data management but also empowers businesses to forge stronger, more personalized connections with their customers.
Business Assurance
iNSight provides an efficient and effective Fraud and Revenue Assurance Management System that protects our clients against potential regulatory fines, losses from fraud committed in their distribution channels, by their own staff, losses from scams, external incidents of fraud, operational inefficiencies, and money laundering infringements.
It is supported by a multi-disciplinary team of experts who are committed to helping our clients protect their reputation, their revenue, and strengthen consumer trust in their products and services. Our Business Assurance products include:
Revenue Assurance
Revenue Assurance is the use of data quality and process improvement methods to identify perceived or actual issues with operational under-performance, most commonly relating to billing and revenue collection.
iNSight’s comprehensive and transparent Revenue Assurance System uses alerts to flag problem areas, which can then be investigated further to improve profits, revenues and cash flows. The toolset is comprehensively tailored to allow Revenue Assurance teams to work effectively and efficiently.
Fraud Management
iNSight’s Fraud Management System leverages the power of our Operational Data Store to monitor data in order to identify any abnormal or fraudulent activities.
Multiple in-stream fraud alarms continuously monitor usage and trigger based on specific conditions and patterns matching any deviation detected in behaviour. When possible fraud scenarios are detected, all relevant and supporting call activity is summarized and presented in the respective alarm. Fraud cases are automatically generated within the case management tool to ensure analysts have a centralized view to manage their investigations effectively and efficiently.
Anti-Money Laundering
Money laundering describes the process of hiding the origin of illegally obtained money and making it appear to have been obtained from a legitimate source.
Our Anti-Money Laundering product puts checks in place to identify and flag suspicious events. Alerts targeting possible money laundering activities can be used to create custom watchlists or be used in conjunction with existing watchlists. These Alerts can be grouped into cases to be investigated further. The findings of the investigations are put into reports which can be used to take the necessary action.