What is the 4C iNSight framework?

by Aug 12, 2022

The 4C iNSight framework is a platform designed for businesses in the telecoms and financial services sectors. There are four domains to our enterprise-grade software – Information Management, Business Assurance, Business Systems and Fintech solutions. 

As a business-to-business (B2B) provider, the iNSight framework is designed for enterprises in Africa. It is highly scalable and configurable, ensuring high volume data processing that meets the ever-growing demands of digital business. Common architecture across all our iNSight product domains means that each module can be deployed independently, with the possibility of adding on supplementary modules as business requirements evolve. 

4C’s iNSight framework for Information Management 

4C’s Information Management system converts raw data from multiple sources into actionable business intelligence. The iNSight framework for Information Management gives real-time insight by collecting data from all business networks and endpoints. By standardising the data sets from these multiple sources, administrators receive business intelligence in an accessible and understandable format. 

Faster time-to-insight (TTI) gives businesses a competitive edge, supporting data-driven decision making. This means our clients can make better decisions faster to ensure they maintain their competitive advantage. The iNSight software for Information Management is a streamlined digital environment that can be integrated with almost any third-party systems. 

It provides both scheduled and ad-hoc reports with omni-channel report distribution capabilities that include email, SMS and/or SharePoint. The iNSight platform is designed to be user-friendly, with drag and drop dashboards that are tailored to the system user’s specific and unique business requirements. This offers centralised, accessible and intuitive information management. Data management is becoming increasingly complex as we businesses undergo their digital transformation and this gives rise to an exponential increase in the volume, variety and velocity of data generated.

Data insights positively impact the future of business through improved customer service and business performance. The iNSight Information Management software is customised to report on unique business metrics, with data integrity checks ensuring clean, high quality data. Automated systems minimise the risk of human error. Improving resource planning and greater insight into the customer experience are key to business success. 

iNSight framework for Business Assurance

It’s essential to build trust in your products and services. These days, all enterprises need to have business assurance strategies in place. The iNSight platform for Business Assurance helps to prevent fraud and revenue leakage by providing excellent visibility into your financial transactions, client behaviour and daily operations. 

Business Assurance with iNSight supports revenue growth and client retention, while also balancing out risk and regulatory requirements. This software is customised to align with your corporate strategy. It offers continuous improvement of processes and operational efficiency. 

As digital service providers take their operations to scale in Africa, there is a much greater demand for robust digital infrastructure. Our Business Assurance team comprises a multi-disciplinary collection of experts, contributing their skill sets in mathematics, information systems, finance, statistics, fraud analytics and certified revenue assurance. 

Working with African enterprises, we understand that the opportunities that come with emerging markets also have associated risks. As such, our Business Assurance software is designed to help minimise the risk of fraud and revenue leakage. Data-centric automation is used to analyse behavioural trends, looking at the whole business network for inefficiencies and revenue leakage. Any irregularities or suspicious behaviour can be automatically reported, protecting business reputation and revenue. 

iNSight framework for e-commerce and Fintech

Africa’s low-revenue markets are gaining the attention of telecom operators, particularly for telcos utilising low-tech mobile money technologies. Our iNSight software for e-commerce and FinTech is designed for telcos who need a solution that supports the needs of emerging markets. 

Our iNSight Payment Gateway is an integrated transaction platform for mobile money. It is the bridge between the core payment system (e.g. a bank) and mobile financial services (e.g. for purchasing airtime, paying bills, retail payments etc.). 

The iNSight platform for e-commerce and FinTech can facilitate revenue generation through digital transactions. As an integrated open API, it can be designed to work with basic mobile devices without internet access. 

Telcos can diversify their revenue streams in an agile, competitive and sustainable way. The 4C e-commerce and FinTech system is scalable and customisable, supporting telcos to continuously expand their range of products and services available to customers. 

iNSight framework for Business Systems

Enterprises need clear insight into their systems, processes and stakeholders. The iNSight framework for Business Systems provides a comprehensive insight and includes four modules: 

  1. Customer Relationship Management
  2. Converged Billing
  3. Interconnect Billing
  4. MVNO Technology Stack 

Through our Customer Relationship Management (CRM) module, companies can enhance client retention, promote client acquisition and increase revenue per user. Based on data analysis, the iNSight software for Business Systems shows the customer journey. Critical indicators can be set to monitor behaviours and reports are then generated to highlight where systems can be improved. 

As with the other domains of the 4C iNSight framework, the Business Systems dashboard is easy to use, customisable and can be set to trigger alarms to alert specific teams or departments when issues are detected. 

Tech solutions for African enterprises 

4C works in partnership with African businesses, particularly telcos, to offer enterprise-grade solutions to Information Management, Business Assurance, FinTech and Business Systems. 

As your strategic partner, the focus of initial implementation will be to facilitate streamlined deployment and to identify any issues. Then through training and skills transfer, we support clients to reach maturity so they can take a more proactive approach. 

The iNSight framework supports high volume data and transactional processing, making 4C the partner of choice for enterprises across the African continent. Get in touch with us so we can assess your needs and advise you on the best solution for your business. 

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At 4C Group of Companies, we strive to effect operational changes and cost savings for customers through our iNSight product and associated services. This product’s main function is to re-purpose and deliver business-critical information to a variety of systems and stakeholders.

We specialise in information assurance, business assurance, FinTech solutions and a variety of business systems. For more insights into our products and services, check out our blog page or follow us on Facebook and LinkedIn.

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