Managing customer accounts and payments is an extremely complicated process for many enterprises including telcos. Each of the millions of customers using the company’s services needs to be billed accurately on a monthly basis. This means timing their calls, counting their SMS notifications, keeping tabs on their data and ensuring that the correct sum of money is accounted for, down to the last cent.
Of course, software is the only way to do this efficiently and accurately. 4C Group has developed an intelligent software solution, called iNSight, that is intended for enterprises in Africa, including telcos. iNSight is an information management, business assurance, business systems and fintech solution that is both scalable and highly configurable.
Our software ensures high-volume data processing, including detailed billing for telcos. Common architecture across the four iNSight domains means that each module can be deployed independently, with the possibility of adding supplementary modules as business requirements evolve. Simply put, our iNSight software solution will vastly improve a telco’s operational efficiency and bottom line.
4C Group’s billing software for telcos
Our iNSight framework offers two basic billing solutions, both of which allow telcos to simplify the highly complex process of billing customers for their time and usage.
1. Our converged billing service utilises subscribers’ information and a customer relations management (CRM) system to preconfigure rating tables and calculate precise charges for phone calls, based on event information and call records. The converged billing system then uses this data to generate an accurate statement at the end of the billing cycle.
2. Our interconnect billing system is a flexible, scalable and cost-effective service to manage third-party settlements between telcos. This system processes data from various telcos and stores it in a relational database, from which financial invoices are automatically generated.
Our automated and intelligent software vastly simplifies the operational management of accounts by automatically performing an array of tracking, billing and settlement functions. What’s more, if a telco changes its tariffs, the software will take this into account either in real-time or at a predetermined time.
The iNSight framework tracks gaps in data delivery, errors with file handling and any duplicate records that may have been generated. Additionally, it also offers numerous reporting tools to manage the reconciliation of invoices between telcos and their customers.
These billing services are essential for professional customer service delivery and to ensure that every person is charged correctly on their monthly cell phone bill. 4C Group has many years of experience in services for telcos throughout Africa. For more information about our billing services, please contact us today.
At 4C Group of Companies, we strive to effect operational changes and cost savings for customers through our iNSight product and associated services. This product’s main function is to re-purpose and deliver business-critical information to a variety of systems and stakeholders.
We specialise in information management, business assurance, fintech solutions and a variety of cyber security services. For more insights into our products and services, check out our blog page or follow us on Facebook, LinkedIn and Twitter.